Costco represents a significant threat as it leads over both specialty retailers

In June 2017 we surveyed 7,277 US consumers and asked them about their automotive services, repairs, product purchases, retailer preferences, and customer experience. Here are a few highlights of what we found for Automotive Tire Services. 

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To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

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