Retail

With a strong client base and years of experience in the retail industry, we understand the impact of the customer experience—from branding compliance and merchandising execution to checkout time and sales floor service—on metrics that matter to retailers, such as same-store sales, ticket size, and frequency of visit. Our OnSight evaluations and InSight solutions are designed to give retailers a crucial view into the whole of your customer experience with actionable tools for driving real improvement. We reveal your customer experience from all angles, including the objective measurement of operational performance, subjective customer feedback, merchandise audits, and price audits.

Our OnSight evaluations capture information on operational performance in areas including customer service, checkout time, merchandising/POS display execution, in-stock position, and pricing. In addition, we gather direct customer feedback on aspects such as sales effectiveness and product selection. Our InSight solutions highlight the business levers where improvements will generate the highest returns, and with Triggered Training™, we drive immediate action for store-level improvement.