Delighting your customers with impeccable customer service. When this happens consistently across all your store locations, your desired performance metrics come to life:

Increased same-store sales, ticket size and frequency of visits.

Market Force clients include some of the world’s largest retailers. We designed our customer intelligence solutions to give retailers a 360° view of their customer experience and provide store-level action that drives measurable improvement.

From high-end specialty stores to big box value chains–we service all segments of the retail industry.

Use Market Force On-Site Services for Multi-Location Evaluations and Action

• Monitor program execution and operational compliance across all your locations with On-Site Audits
• Assess operational performance in areas including customer service, up-selling of accessories and check out
• Ensure branding compliance across all your locations with Mystery Shopping
• Understand customer attitudes and perceptions on topics including ease of finding products, customer service and overall satisfaction with Customer Surveys
• Capture key item pricing across your locations and those of your competitors with Price Tracking
• Ensure proper merchandising execution including planogram compliance, product stocking and pricing with Merchandising services
• Execute promotions and seasonal floor sets correctly and on time with On-Floor Set Up

Use Market Force Data & Analysis Services to Support Your Operational Decision-Making

• Identify business levers where improvements will generate the highest returns with the Loyalty Lift Calculator®
• Uncover additional revenue opportunities
• Highlight top performing locations across your organization and identify the drivers of that success
• Automatically deliver performance-based training or rewards at the store level with Triggered Training® and Rewards
• Access syndicated research on industry trends (television retail)