Retail Industry Sheet Market Force is the leading provider of customer intelligence solutions for retailers. We understand the impact that operational compliance, merchandising execution and sales floor service have on the experience your customer has. And that experience directly impacts your sales.

Delighting your customers with impeccable customer service. When this happens consistently across all your store locations, your desired performance metrics come to life:

Increased same-store sales, ticket size and frequency of visits.

Market Force clients include some of the world’s largest retailers. We designed our customer intelligence solutions to give retailers a 360° view of their customer experience and provide store-level action that drives measurable improvement.

From high-end specialty stores to big box value chains — we service all segments of the retail industry.

Use Market Force On-Site Services for Multi-Location Evaluations and Action

• Monitor program execution and operational compliance across all your locations with On-Site Audits
• Assess operational performance in areas including customer service, up-selling of accessories and check out
• Ensure branding compliance across all your locations with Mystery Shopping
• Understand customer attitudes and perceptions on topics including ease of finding products, customer service and overall satisfaction with Customer Surveys
• Capture key item pricing across your locations and those of your competitors with Price Tracking
• Ensure proper merchandising execution including planogram compliance, product stocking and pricing with Merchandising services
• Execute promotions and seasonal floor sets correctly and on time with On-Floor Set Up

Use Market Force Data & Analysis Services to Support Your Operational Decision-Making

• Identify business levers where improvements will generate the highest returns with the Loyalty Lift Calculator®
• Uncover additional revenue opportunities
• Highlight top performing locations across your organization and identify the drivers of that success
• Automatically deliver performance-based training or rewards at the store level with Triggered Training® and Rewards
• Access syndicated research on industry trends (television retail)