Restaurant Industry Sheet Raving fans are hard to come by. Consumers see most restaurant chains as the same.* But they can be won—with flawless and consistent execution. Market Force is the leading customer intelligence solutions provider for restaurant operators. We understand the importance of that moment of truth at tableside when loyalty can be won or lost.

What’s Your Menu for Customer Satisfaction Success?

Every restaurant chain aspires to build and maintain a loyal following of delighted customers that keep coming back and bring others when they do.

You’ve created an attractive atmosphere and a high-quality menu with stand out choices.  And you’ve got solid employee training programs to instruct employees on food preparation and presentation, cleanliness and quality-service standards.

How do you ensure it all lands perfectly with your guests?

Market Force customer intelligence gives you a 360° view into your guest experience and combines it with actionable recommendations that drive measurable improvements in loyalty, check size, frequency of visit and word-of-mouth recommendations.

Use Market Force On-Site Services for Multi-Location Evaluations & Action

• Assess operational performance in areas including wait time, item up-selling and cleanliness; and
• Measure order speed and accuracy in the restaurant or at the drive-thru with Mystery Shopping
• Understand guest attitudes and perceptions on topics including menu selection, food quality and service; and
• Track overall guest satisfaction and likelihood of recommending to others with Direct Customer Feedback

Use Market Force Data & Analysis Services to Support Operational Decision-Making

• Identify areas for operational improvement with the highest impact on guest satisfaction and loyalty with Loyalty Lift Calculator
• Uncover additional revenue opportunities with Analytics & Insights
• Highlight top performing locations across your organization and identify the drivers of that success
• Automatically deliver performance-based training or rewards at the restaurant level with Triggered Training®  and Rewards