What’s Your Menu for Customer Satisfaction Success?

Every restaurant chain aspires to build and maintain a loyal following of delighted customers that keep coming back and bring others when they do.

You’ve created an attractive atmosphere and a high-quality menu with stand out choices.  And you’ve got solid employee training programs to instruct employees on food preparation and presentation, cleanliness and quality-service standards.

How do you ensure it all lands perfectly with your guests?

Market Force customer intelligence gives you a 360° view into your guest experience and combines it with actionable recommendations that drive measurable improvements in loyalty, check size, frequency of visit and word-of-mouth recommendations.

Use Market Force On-Site Services for Multi-Location Evaluations & Action

• Assess operational performance in areas including wait time, item up-selling and cleanliness
• Measure order speed and accuracy in the restaurant or at the drive-thru with Mystery Shopping
• Understand guest attitudes and perceptions on topics including menu selection, food quality and service
• Track overall guest satisfaction and likelihood of recommending to others with Direct Customer Feedback

Use Market Force Data & Analysis Services to Support Operational Decision-Making

• Identify areas for operational improvement with the highest impact on guest satisfaction and loyalty with Loyalty Lift Calculator
• Uncover additional revenue opportunities with Analytics & Insights
• Highlight top performing locations across your organization and identify the drivers of that success
• Automatically deliver performance-based training or rewards at the restaurant level with Triggered Training^TM  and Rewards