One in six hotel guests were dissatisfied with their last stay

In July 2016 we surveyed 9,167 US consumers and and asked them about their lodging experiences including booking reservations, amenities used, check-in and check-out experience and problem experiences.. Download the PDF below and learn some of what we found out. For a deeper dive into the results, schedule a briefing below.

Schedule a Briefing

To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

Schedule a Briefing
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