Grocery Chain: What a Difference a Smile Makes!

As competition heated up for this grocery chain, it was clear that improving the customer experience was important, and the grocer partnered with Market Force to launch a mystery shopping programme. Market Force analysed results for the chain, and a few important areas the grocer needed to concentrate on jumped out. The most important of these was staff interaction. Find out what happened when staff interaction improved.

Get the case study:

Schedule a Briefing

To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

Schedule a Briefing
We've noticed you might not be visiting the appropriate version of our site. Would you like to: