Employee Engagement Surveys
Ask the ambassadors of your brand
The link between employee satisfaction and customer satisfaction has been validated through various academic and trade industry research over the past twenty years. Satisfied employees who are engaged with the brands they represent create better experiences and value for customers across the board—and that results in wallet share and referrals. The impact of true employee satisfaction can’t be imitated with just operational standards and instructions.
Market Force’s Frontline Employee Satisfaction Surveys allow you to:
Our employee satisfaction surveys assess 10 areas that can impact both employee retention AND customer satisfaction, including:
Market Force will help you identify the employee perceptions that have the biggest impact on employee satisfaction and retention for your unique brand —from store to regional to brand level—so that you can take the right actions at the right locations. And if you also collect customer feedback data, our analytics team can link the two research methods together to identify your biggest opportunities for cost-effectively improving the bottom line.
Learn more about our Employee Engagement Surveys—click here to schedule a briefing