Online CSAT Surveys

Customer Satisfaction (CSAT) Surveys

The Ultimate Point of View: Your Every Day Customers

 

Do you know what your customers really value the most in your store or restaurant? Is it selection? Cleanliness? Helpful staff? Are there hidden themes in customer complaints or in potential product requests that run deep enough to be impacting your bottom line?

 

Knowing not only what your customers experience in your stores but also what they need and value can help you prioritize improvements in your operations.

Customer Feedback Surveys summarize results with analyses that identify the factors that drive customer loyalty for your organization and present findings in simple, real-time reports that speak directly to your front-line managers.

 

Our customer satisfaction survey solutions include the following:

     

  • Web and/or IVR (Interactive Voice Response) survey formats
  • Multi-language support (English, French, Spanish)
  • Incentive expertise, methods and technology to boost response rates
  • SureLock survey data security and fraud protection technology
  • Real-time notification to designated levels of management via email
  • Online reporting and dashboards with 24/7 access and automated report emails via KnowledgeForceSM

 

Learn More about our customer satisfaction surveysclick here to schedule a briefing

 

Find out how customer satisfaction surveys helped El Pollo Loco capture customer voices across a vast franchise network here, and Gamestop identify $21M in potential revenue here