The business intelligence you need to delight your customers and grow the bottom line

Twenty years ago, companies had to grapple with multiple financial reporting systems and analyses calculated in far-flung spreadsheets. Business intelligence (BI) solutions evolved to pull those disparate data streams together and provide a decision support system that multiple levels of the organization could use to operate off of a ‘single version of the truth’.

Today, that same situation exists with the explosion of customer-related data from multiple sources. Market Force is leading the development of a breakthrough Customer Intelligence solution suite to pull those multiple customer-related data streams together in a single platform:

• Customer Satisfaction Surveys
• Mystery Shopping Scores
• Employee Engagement
• Internal Audit Reports
• Social Media discussions
• Traffic and Conversion Counts
• Financial Metrics
• Other customer related data
• Analytics

Market Force is known as the leading Customer Intelligence solution provider today, recognized by industry analysts like Gartner Group, IDC Research, and Aberdeen Group.

Market Force has a suite of Customer Intelligence tools to provide a range of solutions for clients, from the company that wants to collect and report on a single stream of data, to a company that wants to get a comprehensive view of all the data in a single platform.

Customer Intelligence Reporting Platform™ is an intuitive reporting platform that enables companies to quickly see and report on single or multiple data streams collected by Market Force, coupled with financial metrics, including a closed loop action planning tool

Customer Intelligence Analytics Platform™ is a powerful reporting and analytics platform that enables companies to collect and analyze multiple customer-related data streams, regardless of source (Market Force, internal, or 3rd party), and enables on-demand segmentation, analytics and report creation

Pricing Intelligence Platform™ is a powerful reporting and analytics platform that enables companies to collect, analyze and report on competitive pricing data