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Success Playbook: Improve performance at every location

The performance of every location affects your brand. Poorly operated locations can drag down the reputation of every location carrying your brand's flag. If locations do not act on information, the time, resources and dollars spent on data collection are simply wasted.

Market Force’s Success PlaybookTM enables every location to set goals for operational excellence and customer experience, create action plans to solve for the gap, and measure progress against those goals. The Success Playbook includes gap to goal calculators, ROI analyses, tips and tools, your e-learning content, and action planning tools that can be monitored by managers and stakeholders. This online blueprint sets the strategies and tactics leading to the highest ROI for every location. 

The Success Playbook answers four critical questions:

  1. Where are my gaps in performance compared to expectations and corporate benchmarks?
  2. What should my team being working on in order to close those gaps?
  3. If I improve on specific behaviors and standards, what will be the outcome on customer loyalty or better financial performance?
  4. How do I monitor and track progress on specific actions that I’ve committed to do?
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