Client Case Studies

Don't Just Take Our Word For It...

We are proud to work with some of the World's most recognized brands, including retailers, restaurants, banks and petroleum/convenience companies.

Click on the links below to hear what a few of them had to say about us...

Stitching Together Great Growth

When the Great Recession hit, this home furnishings retailer made it through by retrenching and focusing on customer service.

Home Improvement Retailer Puts its Customer Intelligence House in Order

This home improvement retailer focused on turning customers into advocates who would recommend the retailer to their family and friends. To accomplish this, the company needed more emphasis on service.

Taco John’s Serves Up Tasty Sales Increase

The question for Taco John’s, as for all restaurants, is how to ensure
that it is focusing on the right things—what matters to customers and
what will make sure they keep coming back and refer the restaurant to
their family and friends.

Teaming with JD Sports to Win Customers

UK retailer JD Sports is a 900+ location retailer of sports attire, with stores in the UK, Ireland, France and Spain. The chain knew that they were falling short on customer interaction, and management found that the sales associates did not have the confidence to approach customers. Lack of a satisfactory in-store customer experience resulted in a negative Net Promoter Score®.

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