Forbes — The average American shells out in excess of $1700 a year on their wardrobe. That’s billions of dollars spent on apparel alone in the U.S. With this much up for grabs, it’s no wonder stores are jousting fervently for our business. And there’s a clear winner amongst the competitors.   Read More

Huffington Post — Market Force just released the results of its 4,500-person survey on casual dining. The results were tabulated by number of votes, and then the number of locations for each chain was factored in.   Read More

Nation’s Restaurant News — For the second consecutive year, consumers ranked The Cheesecake Factory their favorite casual-dining restaurant, according to Market Force Information’s rankings of that segment’s restaurants.   Read More

Forbes — Choosing your favorite casual-dining chain restaurant is serious business. The options are plentiful and there’s much to consider from food quality to value for money. Endless choice, super-sized portions, and friendly faces can be very persuasive. It’s no big surprise then that The Cheesecake Factory is the nation’s favorite casual-dining restaurant according to an annual survey conducted by Market Force Information, a customer experience management firm.   Read More

Research — Market Force’s acquisition of Retail Eyes (announced yesterday) creates a customer intelligence operation on both sides of the Atlantic, and the enlarged firm has set its sights on a fast and aggressive drive into mainland Europe – and beyond. We speak to Retail Eyes co-founder Tim Ogle.   Read More

iStock Analyst — Retail Eyes will become the Market Force European Centre of Excellence for customer intelligence solutions

Retail Eyes, the UK’s leading customer experience improvement agency, has been acquired by Market Force Information (Market Force), the world’s leading customer intelligence solutions company.   Read More

TIME Magazine — America, we’re quite impressed with your taste in fast food.

Proving that super-size isn’t always better, the ever-growing Five Guys beat out big boys McDonald’s and Subway as America’s favorite fast food joint, according to a Market Force survey. The firm asked 4,500 Americans to choose their favorite “quick-service” restaurant (quite a euphemism), and Five Guys rose to the top of the list when tallied by location count, earning 7.2% of the total votes.   Read More

Huffington Post — Yet another poll, this one from consumer market researcher Market Force, confirms what we all already suspected: everyone loves Five Guys. The burger chain, which has grown rapidly since its founding in 1986, was rated America’s favorite fast food chain, after adjusting for the number of stores.   Read More

Customer Loyalty Portal — Mystery shopping company offers paid opportunities for fliers looking to beat the boredom at the airport.   Read More

TMCnet — The call center and the social media network may not be married yet, but they are having a close personal relationship and it may be time to ask their intentions.

Turns out, many customer-facing organizations are doing just that.   Read More