Pharmacy: Prescription for excellence in customer service

Consumers have always valued their local pharmacies for advice and healthcare products. With the increasing cost of healthcare, their roles in their communities are as important as ever. This leading network of independent pharmacists helps improve the quality of health in communities by helping independent pharmacists exceed the healthcare expectations of their most demanding patients and consumers. 

But with independence comes complexity, and uneven performance. The executives knew they needed a way to measure how the pharmacies in their network were performing so they could help lower-performing locations improve. They turned to Market Force Information® to help.

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To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

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