Homewares: The Impact of Employee Engagement on Customer Satisfaction

Just how important are engaged employees to satisfied customers? A leading retailer of homewares in the United Kingdom, turned to Market Force Information® to answer that question. Market Force has conducted an annual employee engagement survey since 2012 for this retailer, using the Engagement Net Promoter Score® (NPS) as the key metric to understand what makes their employees happy and loyal.

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