Contact and Call Center Services

1-800 Call Center: When your customers call, you need to answer. We can help.

Loyal customers are often the first to contact you when they’re upset, going out of their way to voice a problem. Solving it quickly and effectively can not only save but even compound their loyalty to you and their recommendations to others about your good service. So when a customer reaches out, you need to be ready.

Market Force’s full-service Contact and Call Center ensures that you can be there with a friendly voice to turn that negative customer experience into a positive one, whether it’s at a location or even on your website. More than just your average outsourced call center solution, ours is a full service response center for your website, social media and 800 number, bolstered by our extensive expertise in customer management, research and loyalty.

In addition to the contact center service itself, we also provide automated post-call surveys to assess how well your contact center is meeting the needs of your customers.

Act Fast in response to your customers with:

Highly trained, multi-lingual staff that quickly and effectively address customer needs, defuse issues and comfort upset callers via your 800 number, website or social media

Automated platform categorizes and tracks all issues through resolution with 24 x 7 access

Follow up fulfillment such as letters, gift cards or email notes from your executives

Integration with other Customer Intelligence feedback such as Customer Satisfaction, Internal Audit or Mystery Shopping summaries for a comprehensive view of your customers.

Post-Call Surveys: Find out how your Call Center is doing

Whether it’s our Contact Center or another call center you might use for incoming customer call and emails, measure and optimize the effectiveness of your contact center with automated post-call surveys. Agents often don’t realize how much of an impact they have on a customer’s perception and feeling about your company. Active post call surveying helps bring the importance of the customer experience to light.

Optimized call center performance
Reduced agent turnover
Improved agent feedback based on objective data
Better delivery of customer experiences
Post Call Surveys provide real-time reporting on what callers are thinking and their perception of the service experience.

Learn More about our Contact and Call Center Services—click here to schedule a briefing

Find out how our Call Center Services allowed TravelCenters of America to react to urgent customer concerns, while proactively monitoring customer needs here