Why We're Different
Breadth of Solutions
Through a wide range of integrated products and services, Market Force Information provides a holistic view of your customer’s on-site experience, combined with actionable insights that drive measurable improvements in customer loyalty and sales. Where other companies provide only a partial view of the customer experience, we are your single resource for the complete picture through data streams and value-added insights.
- Mystery Shopping
- Web, IVR and, CATI Customer Surveys
- Merchandise Audits
- Price Audits
- Triggered Training™
- Analytics & Insights
Expertise
We bring unparalleled expertise in the customer experience industry with deep knowledge of research methodologies, quality control processes, and vertical-specific best practices. This ensures you receive the best program for your specific situation.
- More than 70 years of combined company experience developing and managing customer experience programs
- Program experience with leading companies across almost every customer-facing industry
- A team of Ph.D. statisticians and analysts dedicated to uncovering the most actionable insights from your program results
- The highest standards for quality assurance and accuracy
Integrated Reporting
Market Force Information’s integrated reporting platform puts the most valuable information right at your fingertips, giving you the benefit of single sign-on reporting for all your customer experience information.
- Information from multiple data streams delivered through one, integrated reporting website
- Robust, flexible reports that are easy to use
- Customized solution for each client
InSight in Action
Market Force Information is a strategic partner with value-added solutions providing customer experience information and insights that are more actionable and impactful.
- Our Analytics & Insights product reveals hidden insights and actionable recommendations to maximize the value and impact of your customer experience data
- Triggered Training™ and Rewards automatically delivers customized training or recognition to locations performing below or above brand standards—driving immediate action to reinforce compliance with your customer experience standards