Breadth of Solutions

Through a wide range of integrated products and services, Market Force Information provides a holistic view of your customer’s on-site experience, combined with valuable insights and action-based solutions that drive measurable improvements in customer loyalty and sales. Where other companies provide only a partial view of the customer experience, we are your single resource for the complete picture through multiple data streams, value-added insights and on-site action.

• Mystery Shopping
• Merchandising
• Web, IVR and CATI Customer Surveys
• On-Site Price with Pricemark and In-Stock Audits
• Triggered Training® and Rewards
• Analytics & Insights
• Loyalty Lift Calculator

Expertise

We bring unparalleled expertise in the customer experience industry with deep knowledge of research methodologies, quality control processes and vertical-specific best practices. This ensures you receive the best program for your specific situation. Market Force Information provides business improvement and decision support tools to help companies manage their investments in customer experience. Our clients want to know that the dollars they spend on improving customer loyalty have a clear ROI–they want to eliminate the investments that don’t matter, and finance the ones that offer a clear financial gain.

• Program expertise developed over years of experience with leading companies across almost every customer-facing industry
• A team of Ph.D. statisticians and analysts dedicated to uncovering the most actionable insights from your program results
• The highest standards for quality assurance and accuracy
• Operational excellence leading to some of the highest completion rates in the industry

Integrated Reporting

Market Force Information’s integrated operating and reporting platforms put the most valuable information right at your fingertips.

• Single sign-on reporting for most of your customer experience information
• Information from multiple data streams delivered through one, integrated reporting website
• Robust, flexible reports that are easy to use
• Customized solution for each client

InSight in Action

Market Force Information is a strategic partner providing customer experience information and insights that make a real difference in your business.

• Our Research & Analytics team reveals hidden insights and actionable recommendations to maximize the value and impact of your customer experience data
• The Loyalty Lift Calculator is a patent-pending decision support system (DSS) for optimizing investments in the customer experience and estimating the impact of performance improvements on satisfaction, loyalty, and financial performance
• Triggered Training® and Rewards automatically delivers customized training or recognition to locations performing below or above brand standards—driving immediate action to reinforce compliance with your customer experience standards