About our Solutions
Your customers have more choice today than ever before. And they listen to each other. One bad experience has a magnified effect. A good one could lead to a lifetime of loyalty. So getting the customer experience right is critical – every time.
But getting it right takes insight. A lot of it.
Customer surveys. In-store audits. Mystery shops. Contact center data. Social Media. These days, it’s increasingly difficult to make sense of it all.
Enter Market Force's customer intelligence solutions. A new insight system pioneered by Market Force and shaped by some of the biggest companies in the world.
Customer Intelligence helps you identify:
- What matters most to your customers
- How your stores are performing against those expectations
- What specific improvements at which locations will drive the biggest impact to your bottom line.
But how? By leveraging highly varied forms of customer data — from customer satisfaction to mystery shopping to transaction records - then layering sophisticated, targeted Analytics on top of that resulting in statistically predictive recommendations, hosted on a single, blended and intelligent technology platform, KnowledgeForceSM.
Learn more about:
Operational Excellence: Mystery shopping, audits, and more
Customer Satisfaction: Customer satisfaction surveys, call center, and more
Advanced Analytics: Predictive, sales-based analytics, loyalty lift calculator, and more
KnowledgeForce: Our cutting-edge decision support system